99ab's Privacy Policy — Your data is our responsibility

Various types of information are collected when you create an account and use 99ab's services. This data falls into two main categories — what you provide directly, and what is collected automatically during your use of the platform.

In addition to the above, if you contact us via chat or email, those conversations may also be recorded. This information may be used to improve the quality of our support services.

99ab collects your information through several methods. Every approach is transparent and carried out with your knowledge.

• Directly Provided: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Through cookies, log files, and tracking technologies during your use of the platform.
• Payment Gateway: From payment partners during transactions made via bKash, Nagad, or Rocket.
• Verification Agency: From approved third-party verification services as part of the KYC process.

99ab uses the information collected from you solely for specific, legitimate purposes. We do not gather unnecessary data, and what we do collect is used only where needed.

• Account Management: To create, verify, and keep your profile secure.
• Payment Processing: To process deposits and withdrawals accurately.
• Customer Service: To resolve your complaints and queries promptly.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal Obligations: To comply with applicable laws and regulatory authority requirements.
• Service Improvement: To analyze and improve the overall gaming experience.
• Responsible Gaming: To monitor your gaming behavior and issue responsible gambling alerts when necessary.
• Promotions (with consent): To send you bonus and promotional offers, with your consent.

99ab does not generally share your personal information with third parties. However, in certain limited circumstances, specific partners may receive relevant data.

• Payment Partner: Payment processors such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
• KYC Verification Provider: Authorized verification services use limited data to confirm your identity.
• Legal Authorities: Based on a court order or a legitimate request from a regulatory authority.
• Technology Services: Hosting, security, and analytics providers — all operating under strict confidentiality agreements.

In all such cases, only the minimum necessary information is shared. All partners are required to comply with 99ab's privacy standards.

99ab uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how the platform is used — this data does not personally identify you.
• Security Cookies: To detect suspicious activity and multiple accounts.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

99ab uses industry-standard technologies and practices to protect your data. Our security infrastructure is regularly audited and tested.

• Across all data transmissions TLS/SSL Encryption Is used.
• Stored Sensitive Data AES-256 encryption Secured.
• Server access is strictly controlled and limited to authorized personnel only.
• Regular security audits and penetration testing are conducted.
• Data backups are stored in a secure location.

Regarding data retention — information for active accounts is kept for as long as the account remains open. After account closure, certain data may be retained for a defined period to meet legal and regulatory requirements.

Under 99ab's Privacy Policy, you have several important rights regarding your own personal data.

To exercise any of these rights, please reach out to our support team. We generally respond within 30 business days.

The 99ab platform integrates certain third-party services, including game providers, payment gateways, and analytics tools. Each of these providers operates under its own privacy policy.

We work only with trusted, verified partners and maintain strict data processing agreements with all of them. Even so, we recommend reviewing each third party's own privacy policy before using their services.

• Game Provider: Slots and live game providers process gameplay data.
• Payment Gateway: Receives the financial information required to complete transactions.
• Analytics Services: Used to monitor site performance; no personal identity is revealed.
• KYC Services: Processes documents required for identity verification.

99ab is strictly for adults. You must be at least 18 years old to use our services. We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at registration, and confirmed through ID documents during the KYC process. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

99ab reserves the right to amend or update this Privacy Policy as needed. You will be notified of any significant changes via email or platform notification.

Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

We recommend visiting this page regularly to stay informed of any changes. Check the "Last Updated" date at the top of the page to see whether the policy has been revised.

If you have any questions, concerns, or requests to exercise your rights under this Privacy Policy, please contact our support team.

We typically respond to requests within 24 to 48 hours. Complex cases may take up to 30 business days.