Safe gaming guaranteed

At 99ab Responsible Gaming
Keep the Fun, Keep the Control

Gaming is about more than winning — it's a form of entertainment. 99ab always wants you to play safely and responsibly. On this page you'll find everything you need: responsible gaming information, tools, and ways to get help.

18+ Minimum age
24/7 Support services
100% Self-exclusion protection
Free Help and guidance
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Your Safety Is Our Responsibility
99ab is committed to responsible gaming and the mental and financial well-being of all players.

Why 99ab Takes Responsible Gaming Seriously

We believe entertainment is truly enjoyable only when it stays mindful and in control.

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Setting betting limits

You can set your own daily, weekly, or monthly betting limit in BDT. Once set, limits can be lowered instantly, but increases take 24 hours to take effect.

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Breaks and cooling off

Extended gaming sessions put a strain on your mind. 99ab lets you take a break from 24 hours up to 6 weeks, during which you won't be able to log in to your account.

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Self-exclusion feature

If you feel gaming is affecting your life, you can close your account for a period of 6 months up to 5 years.

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Gaming History Review

You can review your complete gaming and transaction history at any time. This helps you understand your spending patterns and make informed decisions.

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Real-time alerts

99ab will automatically alert you when you reach 80% of your set limit — giving you a chance to stop before you hit the cap.

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Family protection

If a family member is at risk of accessing your account, let our support team know. We're ready to help in every way we can.


Gaming at 99ab isn't just about winning money — it's a form of entertainment. Responsible Gaming It means playing mindfully, knowing your limits, and not letting gaming take over your life. This page covers all of 99ab's protective tools and guidance in detail.

01

What Responsible Gaming Means

Responsible Gaming is a mindset and set of habits in which a player games purely for entertainment and never treats it as a source of income or a way to solve personal problems.

Online gaming and betting are naturally thrilling experiences. But when the thrill becomes a habit, and habit turns into addiction, that's when problems begin. 99ab believes that with the right information and the right tools, every player can stay safe.

The core principles of responsible gaming are:

  • Play for entertainment, not to make money. Expecting a regular income from gaming is not realistic.
  • Set a budget. Before every session, decide how much you are prepared to lose.
  • Do not chase your losses by placing more bets. This "chasing losses" mindset is the biggest risk of all.
  • Manage your time. Long, uninterrupted gaming sessions increase mental stress.
  • Stay calm. Never place bets when you are angry, upset, or under the influence of alcohol.
  • Put family and relationships first. Gaming should never come at the cost of your personal relationships.

Remember: winning is possible, but so is losing. Only bet what you can afford to lose without it affecting your life.

02

Recognizing signs of problem gaming

Gaming addiction often develops gradually, and most people don't realize they're at risk. Watch out for the following signs.

You keep chasing your losses and end up losing more each time.

You're using household funds, loan repayments, or emergency money for gaming.

You are hiding or lying to family or friends about how much you are gaming.

You feel irritable, restless, or moody when you're unable to play.

You're unable to focus on work, studies, or family responsibilities.

Gaming is causing sleep problems, loss of appetite, or physical health issues.

You keep trying to cut back but cannot, or you are unable to stop yourself.

You're borrowing money from friends or relatives for gaming and are unable to pay it back.

Important: If two or more of the above signs apply to you, it may indicate problem gambling. Don't wait — seek help now.

03

Practical tips for staying safe

Responsible gaming isn't about giving up the fun — it's about making the fun last. Following the habits below will keep your gaming safe and enjoyable at all times.

01

Set your budget in advance. Decide how much you are willing to spend per session before you start, and do not go over that amount.

02

Use time limits. Decide how long you will play each day and set an alarm or timer.

03

Take a break. Take at least a 10-minute break every hour. Get up, drink some water, take a short walk.

04

Do not play when you are stressed. Avoid gaming when you are angry, anxious, or feeling low — your judgment is compromised at those times.

05

Set a winning target. Decide in advance how much you want to win before you stop — and when you hit that target, actually stop.

06

Talk openly with your family. Letting your family know about your gaming makes it easier to maintain healthy boundaries.

07

Keep up other hobbies and interests. Stay active with other hobbies and social activities beyond gaming.

08

Never bet on credit or borrowed money. Only play with disposable funds you can afford to lose.

04

99ab Responsible Gaming Tools

99ab offers several powerful tools to help you play responsibly. You can access all of them anytime from your account settings.

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Deposit Limit

Set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period — protecting you from depositing more than you intended in the heat of the moment.

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Session time limit

Set a time limit for each gaming session. When the time is up, the system will automatically log you out or send you a warning.

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Cooling Off Period

You can take a break for 24 hours, 7 days, 1 month, or 6 weeks. During this period, deposits and betting on your account will be suspended, though withdrawals will still be available.

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Self-Exclusion

Lock your account for a minimum of 6 months up to a maximum of 5 years. If you attempt to open a new account during this period, the system will detect and block it.

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Reality check reminder

A pop-up will appear at regular intervals showing your session duration, total bets, and results — keeping you aware of where things stand.

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Loss limit

Once you lose a set amount, your session will end automatically and no further bets can be placed until the next period begins.

How to use: Log in to your account and go to "My Account" > "Responsible Gaming" to access all these tools. For any issues, reach out via the support chat.

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Self-assessment questionnaire

Answer the following questions honestly. They will give you a clear picture of your gaming habits.

1 Have you bet more than your budget allowed at any point in the last 30 days?
Never Sometimes Often Always
2 Have you placed more bets trying to win back money you lost?
Never Sometimes Often Always
3 Has gaming caused you to neglect your family or work?
Never Sometimes Often Always
4 Have you hidden the extent of your gaming from people close to you?
Never Sometimes Often Always
5 Do you feel restless or irritable when you can't play?
Never Sometimes Often Always
6 Have you taken on debt or used household money because of gaming?
Never Sometimes Often Always

If three or more of your answers are "Often" or "Always", please contact 99ab support or use the self-exclusion tool.

06

Where to find help

Gaming addiction is a mental health condition — it's not a sign of weakness. Seeking help takes courage. 99ab is always here for you.

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99ab Live Support
Our responsible gaming specialists are available 24/7 via live chat, ready to help.
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Email Support
[email protected] — Share your concerns confidentially. We respond within 24 hours.
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Mental health support
Professional counselling for gaming addiction is strongly recommended. In Bangladesh, the National Institute of Mental Health (NIMH) can provide assistance.
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Help from family and friends
If someone close to you is struggling with gaming addiction, don't leave them to face it alone. Be there for them and encourage them to seek professional help.

Remember: asking for help takes courage. You are not alone — 99ab and your family are always here for you.

07

Protection of minors

99ab is strictly for users aged 18 and above. We take firm measures to prevent access by minors.

  • Age verification at registration: Date of birth is required during registration, and age is confirmed through ID verification as part of the KYC process.
  • Parental control software: If there are children at home, use Net Nanny, Kaspersky Safe Kids, or similar software.
  • Lock your device: Use a password on your phone or computer to prevent children from gaining access.
  • Keep your account details private: Never share your login credentials with anyone, including younger members of your household.

If you suspect a minor is using an account, contact support immediately. That account will be suspended without delay.

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Frequently asked questions

Yes, all of 99ab's responsible gaming tools — deposit limits, session time limits, cooling off, and self-exclusion — are completely free and available at any time. No application or approval is required to use them.

Yes. Your account balance remains completely safe during self-exclusion. No new deposits can be made during the exclusion period, but you may still be able to withdraw your existing balance. Contact support for details.

Yes, but a deliberate delay is built in. A request to increase a limit takes effect after 24 hours — preventing impulsive decisions. Lowering a limit, on the other hand, takes effect immediately.

Yes. Gaming addiction is a recognized mental health condition and is treatable. In Bangladesh, organizations such as the National Institute of Mental Health (NIMH) and the Psychiatry Department at Bangabandhu Sheikh Mujib Medical University can provide support. 99ab Support can also point you in the right direction.

A Cooling Off period is a temporary break lasting from 24 hours to 6 weeks, after which your account reactivates automatically. Self-exclusion is a long-term measure lasting from 6 months to 5 years and cannot be cancelled before the period ends. Self-exclusion is the more effective option for serious issues.

We cannot directly close a third-party account, as account privacy must be respected. However, if a family member contacts our support team, we will reach out to the person concerned and take the appropriate steps.

Play responsibly, play for fun

Responsible gaming at 99ab isn't just a policy — it's a commitment. Register today and set up your protection tools.


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